Return and exchange policy

At Solevida, we want you to be completely satisfied with your purchase. Therefore, we offer a 30-day return and exchange policy for all unused items in their original packaging.

• Costs:
  For regular returns, shipping costs are the responsibility of the customer.

 

• Scope of Policy:
  This return and exchange policy applies to all products except for socks, which are excluded from returns.

 

• Returns & Exchanges:
  Please use our return/exchange portal at
  https://www.solevida.shop/apps/return_prime
  to initiate the return or exchange process.

 

• Incorrect or Damaged Delivery:
  If you have received an incorrect or damaged item, please also use our returns portal. After reviewing the case, we will arrange the best possible solution – either a free exchange or a refund – and you will incur no costs in this instance.

 

If you have any questions, please contact us at support@solevida.shop.